Privacy Policy

Effective Date: 31 August 2024

Welcome to The Viceroy, a restaurant located in Swansea, UK. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our restaurant, use our website, or interact with us in other ways.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, contact details (email address, phone number), and other information you provide when making a reservation or contacting us.
• Payment Information: Credit or debit card details for payment transactions. (Note: Payment details are processed securely through our payment processor and are not stored by us.)
• Reservation Details: Information related to your dining preferences, special requests, or dietary requirements.
• Website Usage Data: Information about your visit to our website, including IP address, browser type, and pages visited, collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal data for the following purposes:

• To Manage Reservations: To confirm, modify, or cancel your dining reservations and to communicate with you about your booking.
• To Process Payments: To handle payment transactions securely.
• To Improve Our Services: To understand and improve our services, menu offerings, and customer experience.
• To Communicate with You: To respond to inquiries, provide updates, and offer promotions (if you have opted in to receive marketing communications).
• To Comply with Legal Obligations: To fulfill legal and regulatory requirements.

3. Sharing Your Information

We may share your personal data with:

• Service Providers: Third-party companies that assist us with reservations, payments, or marketing services. These providers are required to protect your data and use it only for the purposes specified.
• Legal Authorities: When required by law or to protect our rights, property, or safety, or that of others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

Under data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccuracies in your personal data.
• Deletion: Request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Objection: Object to the processing of your personal data in certain circumstances.
• Withdraw Consent: Withdraw your consent to processing where consent is the basis for processing.

To exercise these rights, please contact us using the details provided below.

6. Cookies

Our website uses cookies to enhance user experience and collect data on site usage. You can manage your cookie preferences through your browser settings. For more information on how we use cookies, please refer to our Cookie Policy.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

The Viceroy
50 St Helens Road Swansea SA1 4BD
Swansea, UK
Email: hello@theviceroy.uk
Phone: 07899270335